Here are some of the common questions we get asked at OnSite Auto. We hope you find them useful. If you have further questions please give us a call at 403-929-1623.
How does OnSite Auto manage larger repair jobs?
Most minor repairs and diagnostics are done on-site. For jobs requiring extra time and the need of special equipment, OnSite Auto partners with dealerships, and independent shops to bring you the proper repairs.
Who is OnSite Auto?
OnSite Auto is based with years of Automotive experience provided to the customer as convenient as possible. We combine professionalism, personalization, and convenience to provide you the best customer satisfaction and service while maintaining your vehicle.
Why Choose OnSite Auto?
We help maintain your vehicle with a convenient service that allows you to schedule, pay, and choose a location for service. We make it a hassle-free, peace of mind service, allowing you to enjoy your free time instead of bringing in your car for service.
What if I need to cancel?
We ask you to please cancel with more than one day before the scheduled appointment. We will take into consideration same day cancellations but we ask to please respect our time. OnSite Auto is a mobile business that believes in safety and proper service to your vehicle. There will be times that weather will not permit a scheduled appointment to be performed. In such case, a customer service representative will call you to reschedule to a later date.
What benefits do I get as a member?
OnSite Auto believes maintenance should be as convenient as possible. As a member you will enjoy hassle-free yearly maintenance packages, with included diagnostic and roadside assistance services, 10% discount on parts, and access to our tech line
Is OnSite Auto’s work guaranteed?
We strive to bring you the best quality service and because of that we backup our work with a 12 month / 20000 km warranty.
How much does the OnSite Auto’s diagnosis cost?
Most vehicle problems can be diagnosed in less than an hour, some can be even repaired without the need of parts and / or do not require major labor by the technician. In case of a simple repair our technician will provide you with a quote for the price and an estimate time for the repair. At that time you can choose if you would like to go ahead with the repair or schedule an appointment. OnSite Diagnosis will be charged at $99 per hour with a minimum charge of $69 per call.
What if there is damage to my property?
OnSite Auto believes safety is number one. Our technicians are trained to do the best job possible while keeping your safety as a priority. In case of an accident, we are fully insured with a triple coverage that covers your property, our technicians and the business.
How are OnSite Auto’s technicians equipped?
Our technicians are equipped with all the equipment needed to complete a proper mobile diagnosis, and light maintenance repairs. In case the vehicle needs further diagnosis or major repair, OnSite Auto’s technician will provide alternative options for a seamless repair process at a repair shop where the vehicle can be properly repaired.
What is OnSite Auto’s booking process?
An OnSite Auto technician will arrive at your location 5 minutes before your appointment. Please have the keys to the vehicle ready and your vehicle in a convenient location to allow for better service.
How do I know I am getting the right technician?
Our mechanics are certified Automotive Service Technician Journeymen. We base our work with extensive knowledge, training and practical skills. Our lead technician has 20 years of experience as a mechanic. Our mechanics can pinpoint and see a problem with ease, compared to a quick lube technician that is just starting in the business.